Terms & Conditions

These Terms & Conditions govern all services provided by Enabling Xcellence A to Z (Pty) Ltd, including but not limited to website design, website revamps, social media content design, social media marketing, search engine optimization (SEO), business card design, printing, and logo design. By engaging our services, you agree to comply with these terms.

1. Services Offered

1.1 Logo Design

• Clients will receive three (3) initial logo concepts.

• If none of the initial concepts are selected, additional design work will be quoted and charged separately.

• AI-generated logos will not be recreated or modified.

• Full copyright ownership is transferred only upon full payment.

1.2 Website Design & Revamps

• Websites are designed based on client specifications and project scope.

• Project completion is subject to agreed-upon timelines and deliverables.

1.3 Business Card Design & Printing

• Custom designs are created using client-provided information.

• Printing begins only after full payment and formal design approval.

1.4 Hosting & Domain Management

• Clients are responsible for ongoing hosting, domain renewals, and SSL certificate fees.

• Domains registered through Enabling Xcellence A to Z remain the property of the company unless explicitly transferred.

• Domain transfers are subject to additional administrative and transfer fees, which must be paid in full before the transfer process begins.

• Non-payment for hosting or domains may result in service suspension, domain deletion, and permanent data loss.

2. Payment Terms

2.1 Upfront Payment Policy

• Work commences only after full upfront payment is received.

• Payment signifies acceptance of the project scope, timeline, and terms.

2.2 Invoices & Payment Methods

• Invoices are issued once the project is approved.

• Accepted payment methods include EFT/bank transfers and other agreed-upon methods.

2.3 Late Payments

• Delayed payments may result in paused projects and missed timelines.

• Additional charges may apply for prolonged delays.

2.4 Hosting Non-Payment Consequences

• Hosting services will be suspended immediately upon non-payment.

• Domains associated with unpaid hosting accounts may be deleted.

• All data associated with the website may be permanently lost.

3. Project Timelines & Revisions

3.1 Project Timelines

• Timelines are issued post project approval and may be adjusted based on client responsiveness.

• Delays caused by late submission of content or feedback are the client’s responsibility.

3.2 Revisions

• The number of included revisions is detailed in the initial proposal or quotation.

• Additional revisions beyond the agreed number will incur extra costs.

4. Client Responsibilities

4.1 Accurate Information

• Clients are required to provide all requested information and content accurately and in a timely manner.

4.2 Feedback & Approval

• Timely feedback and approvals are essential to maintaining project schedules.

5. Copyright & Ownership

5.1 Intellectual Property Rights

• Final artwork and designs become the client’s property only after full payment is received.

• Enabling Xcellence A to Z reserves the right to feature completed projects in its portfolio and marketing materials.

5.2 Client-Provided Content

• Clients are solely responsible for ensuring that any submitted text, images, or materials are copyright-free or properly licensed.

6. Cancellations & Refunds

6.1 Cancellation by Client

• Notice period: A minimum of 3 months’ written notice is required for cancellation.
• Termination costs: Upon cancellation, the client will be liable for all costs incurred and work completed up to the date of cancellation. The final invoice will reflect this, and a reasonable cancellation penalty may apply, in accordance with the Conventional Penalties Act of 1962, particularly if the cancellation occurs during the project’s initial phases or with short notice.
• Mutual agreement: If a cancellation is mutually agreed upon in writing, the parties will negotiate a fair settlement to close the project.

6.2 Cancellation by Enabling Xcellence A to Z

• Lack of good faith: The client fails to act in good faith, such as admitting to seeking alternative service providers while the project is active.
• Breach of agreed-upon parameters: The client violates an explicitly agreed-upon parameter, whether verbal or written. This includes breaching religious or ethical boundaries set by Enabling Xcellence A to Z and accepted by the client. For example, work-related communication during specified religious observance times 
• Unreasonable scope changes: The client repeatedly and unreasonably changes the project scope or “moves the goalposts” in a manner that makes the initial agreement untenable or impossible to perform.
• Non-payment: The client fails to make payments as per the agreed schedule.

• Immediate payment: All outstanding fees for work completed and costs incurred up to the termination date will become immediately due and payable.
• Survival of obligations: The client’s obligations under the Non-Disclosure Agreement (NDA), confidentiality clauses, and any intellectual property provisions will survive the termination of the service agreement.
• No refund: No refunds will be issued for payments already received. Enabling Xcellence A to Z may also pursue legal remedies for any damages suffered as a result of the client’s breach.

• Written notice: All cancellation or termination notices must be provided in writing to be considered valid.
• Dispute resolution: In the event of a dispute, both parties agree to first attempt to resolve the issue through good faith negotiation.

7. Limitation of Liability

• Enabling Xcellence A to Z is not liable for technical failures beyond our control (e.g., hosting outages).

• We will not be held responsible for financial loss due to delays or service interruptions.

8. Amendments

• These Terms & Conditions may be updated or amended at any time.

• Clients will be notified of any significant changes.

9. Governing Law

• These Terms & Conditions are governed by the laws of the Republic of South Africa.

• Disputes will be handled in accordance with South African legal processes.

10. Service Suspension Notice

• Clients must provide a minimum of three (3) months’ written notice to suspend any ongoing service agreements.

• Failure to provide notice may result in additional charges or forfeiture of any prepaid amounts.

11. Acknowledgment of Terms

By engaging with or becoming a client of Enabling Xcellence A to Z, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

For questions or further information, please contact:
info@enablingxcellenceatoz.online